In the digital age, we have become accustomed to managing almost every aspect of our lives online. From banking to grocery shopping, the expectation is instant access and complete transparency. Yet, for too long, the world of property management has lagged, relying on paper trails, phone tag, and office hours.
At Estates Property Management (EPM), we believe that managing your home or investment shouldn’t be a hassle. That is why we have embraced technology to offer a seamless, transparent, and efficient service through our dedicated online portal. Whether you are a leaseholder or a director of a Residents Management Company, digital integration is transforming the way we deliver property management services.
Instant Access to Critical Information
One of the most significant frustrations leaseholders face is the inability to access important documents when needed. Traditionally, requesting a copy of the building’s insurance or the latest service charge accounts involved calling your property manager, waiting for a call back, and then waiting for the post or an email.
With our online web portal, those days are gone. We offer all owners exclusive access to a customised website tailored specifically to your development. This means you can log in at any time of day or night to check personal property documents. Whether you need to review your payment history or check the specifics of your lease, the information is right at your fingertips. This level of transparency is vital for modern property management, empowering you with the data you need without the administrative bottlenecks.
Streamlining Maintenance and Repairs
Nothing is more stressful than a maintenance issue in your building, be it a broken lift or a leak in the communal hallway. In the past, reporting these issues could be a slow process. You might leave a voicemail for your property manager and wonder if the message was ever received.
Our portal, powered by the cutting-edge Dwellant platform, revolutionises this process. You can easily raise maintenance repair requests directly through the system. Not only does this ensure the request is logged instantly, but it also creates a clear digital audit trail. You can track the repair’s progress, see updates, and rest assured that the issue is being addressed. This proactive approach is exactly what you should expect from a property manager Cheshire residents trust.
Enhanced Communication and Community
Effective property management Cheshire wide isn’t just about bricks and mortar; it is about people. Living in a block of flats or a managed estate means you are part of a community. However, communication between residents and managing agents can often be fragmented.
The Dwellant portal serves as a central hub that brings your community together seamlessly. It allows for better collaboration and communication, not just between us and you, but amongst the community itself. You can explore interactive community features and access resident guides that help everyone understand the “dos and don’ts” of the development. This fosters a harmonious living environment where everyone is on the same page.
Uncompromised Security and Peace of Mind
We understand that moving services online brings concerns about data security. When you trust a property manager with your personal details, you need to know they are safe.
At EPM, we take the security of our clients’ personal details incredibly seriously. All our information is stored on cloud-based servers hosted by Microsoft on their Azure platform—one of the most secure cloud environments available globally. Furthermore, we perform daily backups to ensure no data is ever lost. Access to these resources is strictly controlled via 2-factor authentication, providing an extra layer of protection. When you log in, you can do so with the confidence that your data is secure.
Why Choose EPM?
Finding a reliable property manager in Cheshire or elsewhere in the UK can be challenging. You need a partner who balances traditional values of customer service with modern efficiency.
By combining our experienced team with state-of-the-art technology, we provide a service that is both personal and professional. We don’t hide behind our screens; we use them to enhance the service we provide to you. The portal frees up our team to spend more time on-site and dealing with complex issues, rather than getting bogged down in administration.
Whether you are looking for transparent service charge collection, swift repairs, or simply a property management company that communicates effectively, EPM is here to help transform the way your development is managed.
Get in Touch
Are you ready to experience a smarter way of managing your property? If you feel your current agent is stuck in the past, or if you simply want to learn more about how our online portal can benefit your development, we would love to hear from you.
Contact our team today for a chat about your needs.
Email: enquiries@estatespm.co.uk
Phone: 03330 062 930